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Latest News

AVT to offer the first genuine IP Trader Turret

IP Trade

AVT are proud to announce we have been selected as IP Trade’s first UK solution partner. Due to AVT’s experience and knowledge in financial technology solutions we have been selected to partner with IP Trade to offer their range of IP based dealer turret solutions for financial trading environments.

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Credit card Industry. Implications for call recording. PCI DSS

“Credit Card industry moves swiflty to tighten security. New standards imposed on retailers and banks to alay public concerns.”


As the credit card industry tightens standards many Contact Centres may be caught in the middle. Voice recording is widely deployed for Compliance, Dispute Resolution, Training, & Quality. It is often used to drive up standards in customer service and efficiency but new PCI standards brought in by card providers may present serious challenges to companies and public organisations who process card transactions over the phone.

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NEWCOB voice recording legislation proposal

The FSA's NEWCOB consultation paper recommends that firms record and store conversations for three years and in addition to the usual Banks a Stockbroking firms this should be extended to include Insurance company's and hedge Funds

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Welcome to AVT

AVT are an independent provider of integrated voice solutions and services. Our portfolio includes Voice Recording by Nice (NASP Platinum) and ReCap, BT dealerboards, Nortel PBX systems (accredited sales partner) and Wharton Multizone Time Displays. We provide professional services for the management of all aspects of building trading floors, contact centres and emergency service operation desks. In addition, we also provide white label technical support services for a number of manufacturers and re-sellers of products within our portfolio.

Why AVT?

Professionalism, a thorough understanding of all aspects of the services and products we supply and a courteous and customer focused workforce.

We believe that selling a voice recorder or a telephone system is about more than just turning up with the product and "hooking" it up. It is about working out precisely what the customer's needs are and taking care of all installation issues from cabling to dealing with third parties through to long term support of the system. This we believe is best achieved by having access to the best products on the market and employing highly motivated staff.

Announcement for AVT voice recorder customers

NICE logoTo AVT voice recorder customers, we are delighted to announce that NICE Systems has signed a definitive agreement to acquire certain assets of AVT, in particular those involving its NICE recording, compliance and quality management solutions.

This acquisition is an important step forward in NICE's strategy for expanding its leadership of the UK market through an enhancement in its customer and partner support capabilities.

The same contact number and support staff will be available to support our customers with any queries or issues as usual.